Care and attention

    PWC Care provide respite and daycare as well as permanent residential care for our residents. We give our residents a secure, friendly and homely environment in which to live. Their care and comfort are of utmost importance to us. Our carers are trained to preserve and maintain the dignity and privacy of all residents in a warm caring atmosphere and are sensitive to any changes in their needs. Our residents are encouraged to participate in the development of their care and the involvement of family and friends is greatly valued.  
    This philosophy is achieved through programmes of activity designed to encourage mental alertness, self esteem, social interaction with other residents and with recognition of the core values which are fundamental to the philosophy of our care.  
    Both homes hold parts one and two of the East Riding Of Yorkshire Council's Quality Development Scheme (QDS), although the council is withdrawing this scheme in favour of the nationally accepted AQUAA Standard. Nevertheless the standard of care provided at our homes is recognised as being better than good.  
         
With over fifteen years of experience PWC Care pride ourselves on the high standard of professional service offered to our residents. We are happy to accept residents for long term (residential), short term (respite) and daily visits (daycare). Our aim is to make the latter years of our residents lives as happy and satisfying as possible and our staff give time and care as they would expect for themselves or their own family.
PWC Care have developed our respite care package to give relatives a "break" from caring whilst being safe in the knowledge that their loved one is being looked after by a team of dedicated carers. We recommend that relatives, together with their loved one if possible, come and have a look at our homes to see if we are able to accommodate their needs. A member of the management team will be on hand to assist with this assessment. All of our respite rooms are single occupancy.
 

Our charges
In the homes operated by the PWC Care group we charge the same rate whether the person is staying with us for respite (a period of rest usually 1 or 2 weeks) or long term care. We believe that the facilities at our homes are shared by all those who stay with us and we do not make different charges based on your funding needs Self funding - where the whole of the fees are paid by the person coming into the home or Council funded - where the council pay the remainder of the fees after taking a set amount from the person who is resident in the home (usually all pensions are taken into account and a small personal allowance left, around £21 per week).

The East Riding of Yorkshire Council Social Services department did not propose a change in fee levels and currently specifies the amount payable for 24 hour care in a residential home for the period from 11 April 2011 to 10 April 2012 as follows:

  Dependent Elderly Residential (DER)   £369.25   Per week   * No increase from 2010/11 rates *
  DEN Residential   £418.39   Per week   * No increase from 2010/11 rates *
               

The PWC Care group (including Oak Tree RCH & Thorn Hall RCH)

DO NOT CHARGE THIRD PARTY TOP-UPS
 

WHAT ARE THIRD PARTY TOP-UPs

A third party top-up is where the home asks for more money to provide the service. According to the National Care Standards this cannot be requested from the resident themselves therefore family, friends, charities or if an insurance policy is in place can be asked to contribute this amount.

When your relative is placed in a care home this is a very important aspect that should be considered. Further information is available from Care Aware (the residents advocacy service we subscribe to for their benefit), Age Concern or there are other advocacy services available.
    RESIDENTS, RELATIVES & FRIENDS CHARTER OF RIGHTS  
       
*   to live a fulfilling life  
*   to be treated with dignity and as an individual  
*   to have personal privacy for oneself, their belongings and their affairs  
*   to do things at their own pace and when they want to do them  
*   to perform any activity they feel capable of doing  
*   to have their cultural, religious and sexual needs respected  
*   to be free to make contact with the outside world  
*   to associate with others and build relationships  
*   to have access to the facilities and services of the comunity  
*   to take any risks implied by these rights without being necessarily restricted  
*   to be consulted and involved in their personal care and to be given the daily care  
    care appropriate to their needs  
*   not to be forced to do anything against their will  
*   to have regular and unrestricted access to relatives or friends resident at the home  
*   to be involved in the planning and delivery of care for their loved one  
*   to be listened to by carers and management  
Investors In People (IIP)
PWC Care is pleased to announce that Oak Tree Residential Care Home successfully achieved the Investors In People (IIP) award in August 2006. IIP recognises the high standard of training and development that the home fosters for its management and caring staff team.
The assessment made the following comments on strengths and areas of good practice :
 
"Good leadership and management. Excellent people management skills apparent, including feedback, motivation and coaching and mentoring skills and in reviewing learning outcomes and progression"
 
"Excellent team working and sharing of knowledge and information and in giving feedback and support to each other as required"
 
"Good induction, coaching and mentor support and shadowing. People develop gradually and are given key responsibilities as part of this to widen the scope of their job and give them more responsibility and ownership."
 
Oak Tree gives a "secure, relaxed and homely environment which extends to staff as well (as service users) and generates ideas"
© 2003-2012 PWC Care Group